Shipping Policy

At Zourz Store, we aim to provide reliable, secure, and straightforward shipping for every order. We currently offer delivery throughout the United States and to selected international destinations where the products can be shipped legally.

United States Shipping

We accept orders from customers across all 50 states. However, laws and regulations concerning 7 hydroxymitragynine products can vary by state and local jurisdiction. Customers must confirm that purchasing and receiving the products in their location is legally permitted before placing an order.

Orders are carefully packed before dispatch to help protect the products during transportation.

International Shipping

Zourz Store also provides international shipping to eligible countries and destinations.

International customers are responsible for checking their local import, customs, and product regulations before ordering. Customs authorities may inspect international shipments, which can sometimes result in additional processing time.

Import duties, customs charges, taxes, or other fees imposed by the destination country remain the responsibility of the customer unless otherwise stated during checkout.

Order Processing

We begin preparing orders after payment has been successfully received and confirmed.

Processing times may vary during weekends, holidays, promotional periods, or periods of high order volume. Once your order has shipped, available tracking information will be provided.

Shipping Times

Delivery times depend on your destination and selected shipping service.

Domestic orders generally arrive faster than international shipments. International delivery may take additional time because of customs inspections, local postal services, or other circumstances outside our control.

Shipping estimates represent expected delivery periods and do not guarantee an exact arrival date.

Order Tracking

When tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for the shipping carrier to update the tracking system after receiving your package.

Incorrect Shipping Information

Customers must provide a complete and accurate delivery address during checkout.

Zourz Store cannot guarantee delivery when an incorrect, incomplete, or outdated address has been provided. Contact us immediately if you notice an error in your shipping information.

We will try to update the address before dispatch whenever possible.

Lost or Delayed Packages

Carrier delays can sometimes occur because of weather, customs processing, transportation disruptions, or other circumstances beyond our control.

If your tracking information shows an unusual delay, contact our customer support team so we can help review the shipment.

Damaged Orders

If your order arrives damaged, contact us as soon as possible at sales@zourzstore.com.

Please include your order number and clear photographs of the package and affected products. This information helps our team review your request efficiently.

Customs and Import Requirements

International customers remain responsible for understanding the import laws that apply in their country.

Zourz Store cannot guarantee that customs authorities will approve every international shipment. Customers should confirm local requirements before completing an order.

Shipping Restrictions

We reserve the right to cancel or refuse an order when shipping the product to the requested destination would violate applicable laws, regulations, carrier requirements, or other shipping restrictions.

Contact Us

For questions about shipping, tracking, delivery, or an existing order, please contact:

Email: sales@zourzstore.com

Our team will be happy to assist with your shipping enquiry.